Frequently Asked Questions

A&G Plumbing & Drain proudly serves the entire Metro Atlanta area including Marietta, Kennesaw, Acworth, Smyrna, Vinings, Atlanta, Sandy Springs, Roswell, Alpharetta, Buckhead, Brookhaven, Dunwoody and surrounding areas. We're strategically located to provide prompt service throughout the region.

For a complete list of our service areas, please visit our Areas We Serve page or contact us to confirm we service your specific location.

Yes, A&G Plumbing & Drain is fully licensed, bonded, and insured. We maintain all required state and local licenses to perform plumbing work in Georgia. Our team consists of experienced, skilled plumbers who are committed to delivering high-quality service.

We carry comprehensive liability insurance and workers' compensation coverage to protect you and your property. This gives our customers peace of mind knowing they're working with a professional, legitimate plumbing company.

A&G Plumbing & Drain has been serving the Metro Atlanta area since 2006. For Over 19 years, we've built our reputation on honest, reliable service and quality workmanship. As a family-owned and operated business, we take pride in our long-standing commitment to the communities we serve.

Our years of experience in the industry have allowed us to develop expertise in handling all types of plumbing issues, both common and complex.

Getting a fair price for plumbing work requires understanding what goes into professional plumbing costs. Here's how to evaluate pricing:

• Get multiple estimates - For non-emergency work, collect 2-3 written estimates from skilled plumbers
• Understand pricing structures - Some plumbers charge hourly rates plus materials, while others offer flat-rate pricing for standard jobs
• Be wary of prices that seem too good - Unusually low estimates often lead to cut corners or "surprise" additional charges later
• Consider the complete package - A higher initial price that includes warranties, cleanup, and quality parts may be more economical long-term
• Look for transparency - Reputable plumbers explain costs upfront and obtain your approval before proceeding with work

At A&G Plumbing, we provide detailed written estimates before starting work, explain all costs, and never add surprise fees. Our technicians carry tablets that allow them to show you pricing options, potential issues, and recommended solutions with complete transparency. We focus on value—providing durable, high-quality repairs and installations that save you money over time, rather than offering the cheapest quick fix.

For plumbing emergencies, our response times typically range from 30 minutes to 2 hours, depending on:

• Your location - Response is fastest within our core service areas of Marietta, Kennesaw, and surrounding communities
• Time of day - During business hours, our response is typically faster as we have more technicians available
• Emergency severity - Active flooding, sewage backups, and no water situations receive highest priority
• Current call volume - During widespread issues (like freeze events), response times may be longer

When you call our emergency line at (770) 627-4421, we'll:

1. Ask key questions to assess the urgency of your situation
2. Provide an honest estimate of arrival time
3. Give instruction on immediate steps you can take (like shutting off water)
4. Send text updates on the technician's arrival time

We provide emergency service for urgent situations that can't wait. Unlike some companies that claim "emergency service" but simply take a message for the next day, we have technicians ready to respond to true emergencies when needed.

Plumbing repair timeframes vary based on the job complexity. Here are typical timeframes for common plumbing services:

• Simple repairs (1-2 hours)
  • Faucet repair or replacement
  • Toilet repair (flapper, fill valve, etc.)
  • Unclogging simple drains
  • Minor leak repairs
  • Garbage disposal replacement
• Moderate jobs (2-4 hours)
  • Toilet replacement
  • Sink installation
  • Water heater replacement (tank)
  • Clearing moderate drain blockages
  • Replacing shut-off valves
• Complex projects (4+ hours or multiple days)
  • Sewer line repair or replacement
  • Whole-house repiping
  • Tankless water heater installation
  • Bathroom remodeling plumbing
  • Main water line replacement

Our technicians provide time estimates before beginning work and keep you updated on progress. For larger jobs that may take multiple days, we ensure your home has functional water service at the end of each workday whenever possible. We respect your time by arriving within scheduled windows, working efficiently, and cleaning up thoroughly after completing repairs.

Water heater leaks can occur for several reasons, and the location of the leak often indicates the source of the problem:

• Leaking from the top: This typically indicates issues with the inlet/outlet connections, the temperature and pressure relief valve, or the anode rod port. These are usually repairable problems.
• Leaking from the bottom: This could be due to condensation, a leaking drain valve, or most seriously, a corroded tank. Tank corrosion usually requires replacement of the water heater.
• Other causes: Excessive pressure within the tank, sediment buildup causing tank deterioration, or a crack in the glass lining of the tank.

If you notice any leak, it's important to address it quickly as even small leaks can cause significant damage. Our technicians can diagnose the exact cause and recommend whether repair or replacement is the most cost-effective solution. Learn more about our water heater services.

If your shower is running out of hot water too quickly, there are several potential causes:

• Sediment buildup: Minerals and debris can accumulate at the bottom of your tank, reducing its capacity and efficiency. Regular flushing can solve this issue.
• Undersized water heater: Your household's hot water demands may exceed your water heater's capacity, especially if your family has grown or usage patterns have changed.
• Faulty dip tube: The dip tube directs cold water to the bottom of the tank. If broken, cold water mixes with hot water at the top, reducing hot water output.
• Thermostat issues: An improperly set or malfunctioning thermostat can limit hot water production.
• Simultaneous usage: Multiple hot water applications running at once (shower, dishwasher, washing machine) can deplete hot water rapidly.

Our plumbers can diagnose the specific issue and recommend solutions, from simple repairs to upgrading to a larger capacity tank or tankless system for endless hot water.

Switching to a tankless water heater offers several advantages, but it's not the right choice for every home. Consider these factors when making your decision:

Advantages of tankless water heaters:

• Endless hot water supply (no more cold showers)
• Energy savings of 24-34% for homes using less than 41 gallons daily
• Longer lifespan (20+ years vs. 10-15 for traditional tanks)
• Space savings (wall-mounted units free up floor space)
• Reduced risk of water damage (no large tank to rupture)

Considerations before switching:

• Higher upfront cost for equipment and installation
• May require electrical system upgrades or expanded gas lines
• Multiple units may be needed for larger homes with simultaneous hot water demands
• Annual maintenance required to prevent mineral buildup

We can assess your household's hot water usage patterns, existing plumbing setup, and budget to help determine if a tankless system would be beneficial for your specific situation. Learn more about water heater options.

The decision to repair or replace your water heater depends on several factors:

• Age: If your traditional tank water heater is 8-12 years old or your tankless unit is 15-20+ years old, replacement is often more cost-effective than repair.
• Repair costs: If the repair cost exceeds 50% of the cost of a new unit, replacement is usually the better option.
• Frequency of repairs: If you're experiencing repeated issues requiring multiple repairs, investing in a new unit will likely save money in the long run.
• Efficiency: Newer models are significantly more energy-efficient, which can lower your utility bills.
• Performance: If your current unit isn't meeting your hot water needs, upgrading to a different capacity or type of water heater might be necessary.

Our plumbers can assess your current water heater's condition and help you make an informed decision based on your specific situation and budget. We offer both repair services and installation of new traditional tank and tankless water heaters.

We recommend flushing your water heater annually to remove sediment buildup that can reduce efficiency and shorten its lifespan. However, the optimal frequency depends on several factors:

• Water hardness: Homes with hard water (high mineral content) should flush more frequently, potentially every 6 months, as mineral buildup occurs more rapidly.
• Tank size and household usage: Smaller tanks or homes with higher hot water usage may need more frequent flushing.
• Water heater age: Older units often benefit from more frequent maintenance to extend their remaining service life.
• Signs indicating needed maintenance: Rumbling/popping sounds from the tank, decreasing hot water capacity, or visible sediment in hot water are all signs your water heater needs immediate flushing.

Professional flushing not only removes sediment but also provides an opportunity to inspect the anode rod, pressure relief valve, and other components critical to your water heater's operation and safety. We offer comprehensive water heater maintenance services that include proper flushing techniques that won't damage your unit. Learn more about water heater maintenance.

If your shower runs out of hot water too quickly, several factors could be causing this frustrating issue:

• Sediment buildup - Mineral deposits accumulate at the bottom of your tank, reducing capacity and heating efficiency
• Undersized water heater - Your household's hot water demands may exceed your water heater's capacity
• Worn dip tube - The tube that delivers cold water to the bottom of the tank might be broken, causing cold water to mix with hot water
• Thermostat issues - Your water heater's thermostat may be malfunctioning or set too low
• Simultaneous water usage - Running multiple hot water appliances at once (dishwasher, washing machine, showers) can quickly deplete hot water
• Heating element failure - In electric water heaters, one of the two heating elements may have failed
• Seasonal temperature changes - Winter's colder incoming water requires more energy to heat to the same temperature

For immediate improvement, try reducing shower flow with a low-flow showerhead, staggering hot water activities, and having your water heater professionally flushed. If problems persist after maintenance, you might need to consider a larger water heater or a tankless system that provides continuous hot water. Our plumbers can evaluate your household's hot water needs and recommend the most efficient solution.

Switching to a tankless water heater offers several benefits, but isn't right for every household. Here's what to consider:

Advantages of tankless systems:

• Endless hot water - Provides continuous hot water without running out
• Energy efficiency - Typically 24-34% more efficient than conventional tanks for homes using less than 41 gallons daily
• Space-saving design - Wall-mounted units free up valuable floor space
• Longer lifespan - Often last 20+ years compared to 10-15 years for tank models
• Reduced risk of leaks/flooding - No stored water means minimal risk of catastrophic leaks

Factors to consider:

• Higher upfront cost - Tankless units cost more initially, though they often save money long-term
• Installation requirements - May need electrical upgrades, larger gas lines, or venting modifications
• Flow rate limitations - Multiple simultaneous hot water uses may exceed capacity in some models
• Maintenance needs - Annual descaling is essential, especially in areas with hard water

Tankless systems work best for households with moderate hot water usage. Large families with multiple simultaneous hot water needs might require multiple units or a high-capacity model. Our plumbers can evaluate your home's specific requirements, discuss the pros and cons based on your usage patterns, and provide a detailed cost analysis to help you make the best decision.

Water heaters should be flushed regularly to remove sediment buildup that reduces efficiency and shortens lifespan. The recommended frequency depends on several factors:

• Water quality - Homes with hard water should flush every 6-12 months; those with soft water may be able to go 1-2 years
• Household size - Larger households with higher water usage benefit from more frequent flushing
• Water heater age - Older units generally need more frequent maintenance
• Tank capacity - Smaller tanks may accumulate sediment more quickly relative to their size
• Water temperature setting - Higher temperatures can accelerate mineral precipitation

For most Metro Atlanta homes, we recommend annual flushing as part of regular water heater maintenance. Signs your water heater needs immediate flushing include:

• Popping or rumbling sounds during heating cycles
• Decreased hot water capacity
• Longer heating times
• Fluctuating water temperatures
• Visible sediment in hot water
• Rust-colored water from hot taps only

Professional flushing includes not just draining the tank but also checking the pressure relief valve, inspecting the anode rod, and ensuring all components are functioning properly. This comprehensive service helps prevent costly repairs and extends your water heater's useful life.

Tankless water heaters typically cost 2-3 times more than conventional tank models for purchase and installation, but many homeowners find them worth the investment for these reasons:

• Energy savings - Tankless units can reduce water heating costs by 24-34% in homes that use 41 gallons or less of hot water daily. Even with higher usage, they remain 8-14% more efficient
• Longer lifespan - Tankless units typically last 20+ years compared to 10-15 years for tank heaters, meaning fewer replacements over time
• Endless hot water - For families tired of running out of hot water during showers, this benefit alone can justify the cost
• Space savings - Wall-mounted units free up valuable floor space in utility areas
• Reduced risk of water damage - No stored water means no catastrophic 40-50 gallon leaks that can severely damage your home
• Potential tax credits and rebates - Energy-efficient models may qualify for incentives that offset initial costs

The financial break-even point typically occurs in 7-15 years, depending on your hot water usage, local utility rates, and installation costs. Families that use significant amounts of hot water or plan to stay in their home long-term often see the best return on investment.

Our plumbers can provide a detailed cost analysis specific to your household, including expected energy savings, available incentives, and projected payback period to help you make an informed decision.

Hidden water leaks can be difficult to detect but often reveal themselves through these warning signs:

• Unexplained increases in water bills that aren't tied to seasonal usage or rate changes
• The sound of running water when no fixtures or appliances are in use
• Damp or wet spots on walls, ceilings, or floors that can't be attributed to spills or humidity
• Visible mold or mildew growth, especially in areas that typically stay dry
• Warm spots on floors that might indicate a hot water line leak underneath
• Water meter movement when all water sources in your home are turned off
• Reduced water pressure throughout your home or in specific fixtures
• Foundation cracks or unexplained pooling water around your property

If you notice any of these signs, it's crucial to have a professional plumber inspect your home promptly. A&G Plumbing uses specialized leak detection equipment including acoustic listening devices, moisture meters, and video inspection cameras to locate hidden leaks without causing unnecessary damage to your property. Learn more about our leak detection services.

A constantly dripping faucet is usually caused by one of these issues:

• Worn-out O-rings or washers: These small components create seals that prevent water flow when the faucet is off. They naturally wear over time with repeated use.
• Corroded valve seat: The valve seat connects the faucet to the spout. Sediment buildup can cause corrosion, preventing proper sealing.
• Loose parts: Components within the faucet assembly may have loosened over time, creating small gaps where water can escape.
• High water pressure: Excessive water pressure can force water through even properly sealed faucets.
• Improper faucet installation: If a faucet wasn't installed correctly, it might never fully seal.

While a dripping faucet might seem like just a minor annoyance, it can waste significant amounts of water—a faucet dripping at one drop per second wastes approximately 3,000 gallons of water per year. Our plumbers can quickly diagnose and repair the specific issue causing your faucet to drip, saving you money on water bills and preventing potential water damage.

If you experience a burst pipe, follow these immediate steps to minimize damage:

1. Shut off the water immediately:
   • Turn off your home's main water valve, typically located near the water meter, in the basement, or where the main line enters your home.
   • If you can't find the main valve, call us for emergency guidance.
2. Turn off electricity to affected areas if water is near electrical outlets or appliances to prevent shock hazards.
3. Drain the remaining water from your system by turning on cold water faucets and flushing toilets.
4. Document the damage with photos for insurance purposes before cleanup begins.
5. Begin water removal using towels, mops, and buckets to minimize water damage.
6. Call A&G Plumbing at (770) 627-4421 for emergency service. Our technicians are emergency service available for burst pipe emergencies.

While waiting for our arrival, avoid using any makeshift repairs like tape or epoxy on the burst section, as these temporary fixes can cause more damage. Our experienced plumbers will not only repair the burst pipe but also help identify what caused the burst to prevent future occurrences.

Low water pressure can be frustrating, making everyday tasks like showering and washing dishes take longer. Common causes include:

• Municipal supply issues - Sometimes the problem is with your city's water supply, especially during peak usage times
• Partially closed main valve - Your home's main water shut-off valve may not be fully open
• Clogged aerators - Mineral deposits can block faucet aerators and showerheads
• Pressure regulator failure - If your home has a pressure regulator, it may need adjustment or replacement
• Hidden leaks - Leaks in your plumbing system can reduce pressure throughout your home
• Corroded pipes - Older galvanized pipes often develop internal corrosion that restricts water flow
• Clogged water line - Sediment buildup in your main water line can restrict flow

If low pressure only affects one fixture, the issue is likely isolated to that fixture (clogged aerator or fixture-specific problem). If it affects hot water only, it could be related to your water heater. But if it affects your entire house, it likely requires professional diagnosis. Our plumbers use specialized testing equipment to identify the cause and recommend the most cost-effective solution.

Rusty, discolored water coming from your faucets can be concerning and usually indicates one of these issues:

• Corroded pipes - Older galvanized steel pipes naturally corrode over time, releasing rust into your water
• Water heater corrosion - If rusty water only appears with hot water, your water heater tank likely has internal rust
• Municipal water system work - Recent work on water mains can stir up sediment, temporarily causing rusty water
• High iron content - Your water source (especially well water) may naturally contain high levels of iron
• Corroded water main - Problems with your city's water distribution system can affect water quality

To determine the source, check if the discoloration affects hot water, cold water, or both. If it's only hot water, your water heater likely needs service or replacement. If it's both hot and cold and persists for more than a day, your home's pipes may be corroding. Rusty water isn't typically a health hazard, but it can stain fixtures and laundry, taste metallic, and indicate bigger plumbing problems that need addressing.

Noisy pipes can be annoying and may indicate underlying plumbing issues. Different sounds point to different problems:

• Banging or hammering - Usually water hammer, caused by the sudden stopping of water flow, often when a valve closes quickly
• Whistling - Typically indicates water moving through a restricted area, like a partially closed valve or mineral buildup
• Rattling - Pipes may not be properly secured and are moving when water flows through them
• Ticking or tapping - Often caused by thermal expansion as hot water pipes heat up and cool down
• Humming - Usually related to water pressure that's too high, especially common with washing machine valves
• Gurgling - Often indicates drain venting issues, allowing air to bubble back through the water

For water hammer (banging), installing water hammer arrestors can solve the problem. For loose pipes, adding additional pipe straps or cushioned clamps can prevent movement. High-pressure issues may require a pressure regulator. While some pipe noises are merely annoying, others can signal problems that could lead to leaks or pipe damage if not addressed.

Repiping a house involves replacing some or all of the water supply lines in your home. This major plumbing project typically includes:

1. Initial assessment - Evaluating your current plumbing system, identifying problem areas, and creating a customized plan
2. Material selection - Choosing appropriate pipe materials (typically copper, PEX, or CPVC) based on your needs and budget
3. Preparation - Protecting your home's floors, furniture, and valuables from dust and debris
4. Access creation - Making strategic openings in walls and ceilings to access pipes while minimizing damage
5. Pipe installation - Removing old pipes and installing new ones throughout the home
6. Testing - Checking for leaks and proper water pressure before closing access points
7. Patch work - Repairing openings in walls and ceilings (basic patching is typically included, but finishing work may be extra)
8. Final inspection - Ensuring all fixtures have proper water flow and everything meets code requirements

Depending on your home's size, a complete repipe typically takes 2-5 days. While this is a disruptive project, we strive to maintain water service at the end of each workday. Repiping is recommended for homes with lead or galvanized steel pipes, frequent leaks, rusty water, or severely corroded pipes that cause persistent low water pressure or water quality issues.

Professional plumbers use several specialized techniques and technologies to locate hidden leaks without unnecessary wall damage:

• Acoustic leak detection - Using sensitive listening equipment to hear the sound of water escaping from pipes
• Thermal imaging cameras - Detecting temperature differences that indicate moisture behind walls
• Moisture meters - Confirming the presence of water in building materials without damaging them
• Video pipe inspection - For some plumbing systems, inserting small cameras to visually inspect pipes from the inside
• Pressure testing - Pressurizing isolated sections of plumbing to identify leaks based on pressure drops
• Tracer gas detection - For difficult cases, introducing harmless gas into pipes and tracking where it escapes

These non-invasive methods allow us to pinpoint leak locations with remarkable accuracy before making any cuts in your walls or floors. This precision means minimal property damage, faster repairs, and lower overall costs. Once a leak is located, we can make a small, targeted opening to access and repair the problem area, rather than removing large sections of drywall unnecessarily.

Slow draining sinks are typically caused by:

• Hair buildup: In bathroom sinks and showers, hair is the most common cause of blockages, combining with soap scum to form stubborn clogs.
• Soap scum accumulation: Soap combines with minerals in water to create a sticky residue that gradually narrows drain pipes.
• Grease and food particles: In kitchen sinks, cooking oils, fats, and food waste can solidify and stick to pipe walls, restricting water flow.
• Foreign objects: Items accidentally washed down drains (jewelry, small toys, excessive toilet paper) can cause partial blockages.
• Mineral buildup: In areas with hard water, mineral deposits can accumulate inside pipes, gradually reducing their internal diameter.
• Tree root intrusion: For slow drainage affecting multiple fixtures, tree roots may have infiltrated your sewer line.
• Improper drain slope: Plumbing drains require proper downward slope; if incorrectly installed, gravity won't effectively move water.

Regular maintenance can prevent most clogs, but for persistent slow drains, our professional drain cleaning services can restore proper flow. We use methods ranging from cable machines (snakes) to high-pressure hydro-jetting depending on the severity and cause of the clog. Learn more about our drain cleaning services.

For safe and effective drain unclogging, follow these steps in order of increasing intensity:

1. Boiling water: For simple clogs, pour boiling water down the drain in 2-3 stages, allowing time between pours. (Not recommended for PVC pipes or porcelain sinks.)
2. Baking soda and vinegar:
   • Pour ½ cup baking soda down the drain
   • Follow with ½ cup white vinegar
   • Cover the drain for 30 minutes
   • Flush with hot water
3. Plunger: Create a tight seal and use quick, forceful plunges to dislodge the clog. Fill the sink with enough water to cover the plunger's cup.
4. Drain snake/auger: Feed the snake into the drain until you reach the clog, then rotate to break it up or pull it out.
5. Remove and clean P-trap: For sink drains, place a bucket beneath the curved pipe (P-trap), unscrew the connectors, and clean out the trap. Reattach securely.

What to avoid:

• Chemical drain cleaners can damage pipes, harm the environment, and create health hazards
• Using excessive force with tools can crack pipes or fixtures
• Mixing different chemical cleaners can create toxic gases

If these methods don't work, or if you're uncomfortable performing them, our professionals can clear your drains safely using specialized equipment without risking damage to your plumbing system. For recurring clogs, we can perform video inspection to identify underlying issues.

Hydro-jetting is an advanced drain cleaning method that uses highly pressurized water (typically 3,500-4,000 PSI) to thoroughly clean the interior of pipes. Unlike traditional drain snakes that merely punch holes through blockages, hydro-jetting completely removes:

• Grease and fat buildup
• Mineral scale
• Tree roots
• Sludge and debris
• Biofilm (bacteria colonies)

You might need hydro-jetting if:

• You have recurring clogs despite regular drain cleaning
• Multiple fixtures in your home are draining slowly
• Your drains emit foul odors that persist after conventional cleaning
• You haven't had your sewer line professionally cleaned in several years
• A camera inspection reveals significant buildup along pipe walls
• You have older cast iron or clay pipes that have developed scale buildup

Hydro-jetting is highly effective but should be performed by professionals, as the high water pressure can damage compromised pipes. Our technicians first perform a video inspection to ensure your pipes can withstand the procedure, then use specialized nozzles designed for your specific plumbing system to safely restore your pipes to near-new condition. Learn more about our hydro-jetting services.

Sewage backups are serious plumbing emergencies that require immediate attention. The most common causes include:

• Main sewer line blockage - The most common cause, often due to tree roots, grease buildup, or foreign objects
• Collapsed or broken sewer pipe - Older pipes, especially clay or cast iron, can crack, collapse or disintegrate over time
• City sewer main issues - Problems with the municipal sewer system can cause backups into homes
• Heavy rainfall - In some areas, heavy rains can overwhelm the sewer system, causing backups
• Septic system failure - For homes with septic tanks, an overflowing or failing tank can cause backups

If you experience sewage backing up into toilets, tubs, or floor drains, take these immediate steps:

1. Stop using all water in your home
2. Turn off water to your home if possible
3. Avoid contact with the sewage, which contains harmful bacteria
4. Call us for emergency service at (770) 627-4421

After resolving the immediate backup, we recommend a camera inspection to identify the root cause and prevent future occurrences. For homes prone to backups, we can install backflow prevention devices to protect against sewage intrusion.

Unpleasant drain odors can make your home uncomfortable and may indicate plumbing issues. Common causes include:

• Dry P-trap - The curved pipe section under sinks and fixtures is designed to hold water, which blocks sewer gases. If a fixture isn't used regularly, this water can evaporate, allowing gases to escape
• Biofilm buildup - Bacteria and organic matter can form a slime layer inside drains that produces odors
• Food decomposition - Food particles trapped in garbage disposals or drain pipes can rot and cause smells
• Sewer line issues - Damaged or blocked sewer lines can allow gases to back up into your home
• Venting problems - Plumbing vent issues can cause negative pressure that pulls water from P-traps
• Mold or mildew - Moisture around drains can promote mold growth that creates musty odors

For infrequently used fixtures, simply running water for 30 seconds can refill the P-trap and eliminate odors. For persistent smells, a thorough drain cleaning may be necessary to remove biofilm and debris. If odors persist throughout your home, the issue might be with your sewer line or venting system, requiring professional inspection and repair.

Yes, tree roots are one of the most common and destructive causes of sewer line damage. Here's how the process typically unfolds:

1. Tree roots naturally grow toward sources of water and nutrients
2. Tiny hairline cracks, loose joints, or small leaks in sewer pipes emit moisture and vapor
3. Roots detect this moisture and grow toward the pipe
4. Fine, hair-like roots enter through small openings in the pipe
5. Once inside, they expand and create a web-like structure that catches toilet paper, waste, and debris
6. This results in increasingly severe blockages over time
7. As roots continue to grow and expand, they can crack, displace, or completely break pipes

Signs of root intrusion include recurring drain backups, multiple slow-draining fixtures, gurgling toilets, and sinkholes or unusually lush patches of grass in your yard. If you suspect root intrusion, a sewer camera inspection can confirm the issue. For minor root intrusion, hydro-jetting may clear the roots, but for severe cases, pipe repair or replacement may be necessary. Preventative measures include regular sewer line cleaning and installation of barriers to redirect root growth away from your sewer lines.

A constantly running toilet typically indicates an issue with the components inside the tank. The most common causes include:

• Faulty flapper valve: The rubber flapper at the bottom of the tank may be worn, warped, or improperly seated, allowing water to continuously leak into the bowl.
• Incorrect float height: If the float is set too high, water will continuously flow into the overflow tube. If it's too low, the tank may not fill completely.
• Damaged fill valve: The mechanism that controls water flow into the tank may be worn out or contain debris, preventing it from shutting off completely.
• Corroded flush valve chain: A chain that's too long or too short can prevent the flapper from sealing properly.
• Cracked overflow tube: Cracks in this component can cause water to leak continuously.
• Mineral buildup: Calcium and other mineral deposits can prevent components from sealing properly.

A running toilet isn't just annoying—it can waste hundreds of gallons of water daily, significantly increasing your water bill. Most running toilet issues can be fixed by replacing the flapper or adjusting the float, which are relatively simple repairs. Our plumbers can quickly diagnose and solve the specific problem, or if your toilet is older, we can discuss replacement options that offer better performance and water efficiency. Learn more about our toilet repair services.

When your garbage disposal stops working, the issue typically falls into one of these categories:

• No power/won't turn on:
  • Tripped circuit breaker or blown fuse
  • Overload protector (red reset button on bottom of unit) has been triggered
  • Faulty wall switch or switch wiring
  • Motor failure (often accompanied by humming sound)
• Runs but doesn't grind:
  • Jammed impeller plate (blades can't rotate)
  • Foreign object lodged between impeller and shredder ring
  • Worn cutting components from age or improper use
• Leaking:
  • Loose connections at sink flange, discharge pipe, or dishwasher connection
  • Cracked disposal body or internal seals
  • Improperly installed components

Safety Warning: Never put your hand in the garbage disposal, even when turned off. Always disconnect power before attempting any inspection or repair.

Our plumbers can safely diagnose and repair most disposal issues, or recommend replacement if the unit has reached the end of its useful life (typically 8-15 years). We also provide guidance on proper disposal use to prevent future problems. Learn more about our garbage disposal services.

While toilets can technically last for decades, several signs indicate it's time for replacement rather than repair:

• Frequent repairs: If you're calling a plumber repeatedly for the same toilet, the cost of repairs will eventually exceed replacement value.
• Constant clogging: Toilets manufactured before the mid-1990s often have inefficient flushing designs that are prone to clogging, regardless of proper use.
• Cracks in the porcelain: Hairline cracks in the tank or bowl can suddenly worsen and cause flooding or water damage. These can't be reliably repaired.
• Excessive water usage: Older toilets use 3.5-7 gallons per flush, while modern WaterSense models use only 1.28 gallons or less, potentially saving thousands of gallons annually.
• Wobbling or unstable toilet: This might indicate floor damage from a leaking seal, which could require toilet removal to repair properly.
• Visible mineral buildup: Severe mineral deposits in the siphon jet or rim holes can permanently affect flushing performance.
• Aesthetic concerns: Permanent staining, scratched surfaces, or outdated colors might warrant replacement during bathroom remodeling.

Modern toilets offer significant advantages in water efficiency, flushing power, comfort (chair height and elongated bowls), and features like soft-close lids and more effective trapways. Our plumbers can help you select the right toilet for your needs and provide professional installation with proper sealing to prevent leaks. Learn more about our toilet installation services.

A constantly dripping faucet is typically caused by worn-out internal components. The most common causes include:

• Worn-out O-rings or gaskets that no longer create a watertight seal
• Corroded valve seats that allow water to seep through
• Damaged cartridges or washers that need replacement
• Improper installation or loose parts
• High water pressure putting excessive strain on components

Even a slow drip can waste thousands of gallons of water annually and significantly increase your water bill. For most faucets, replacing the internal components (washers, O-rings, or cartridges) resolves the issue and is more economical than full faucet replacement. However, if your faucet is older (10+ years) or shows signs of corrosion, a complete replacement might be the better long-term solution.

When your garbage disposal stops working, several issues could be to blame:

• No power - Check if it's properly plugged in and the circuit breaker hasn't tripped
• Overload protection - The unit may have shut off due to overheating; look for a reset button on the bottom of the disposal
• Jammed grinding chamber - Food debris or foreign objects may be preventing the blades from turning
• Worn out motor - Older units (7+ years) may have motors that have failed
• Clogged drain - The problem might be further down in the plumbing, not in the disposal itself

For jams, NEVER put your hand in the disposal. Instead, turn off power to the unit, use the hex wrench that came with your disposal (or an appropriate allen wrench) in the hole at the bottom of the disposal to manually rotate the motor and free any jams. If your disposal hums but doesn't grind, it's likely jammed. If it makes no sound at all, it's probably an electrical issue.

Consider replacing your toilet if you experience any of these situations:

• Age - Toilets older than 15-20 years are less efficient and more prone to problems
• Frequent repairs - If you're calling a plumber regularly for the same toilet
• Cracks in the porcelain - These can lead to leaks and water damage
• Constant clogging - Older low-flow models often had poor flushing performance
• High water usage - Older toilets use 3.5-7 gallons per flush compared to modern 1.28-1.6 GPF models
• Surface damage - Extensive scratches in the bowl can make cleaning difficult and lead to staining
• Wobbling - This could indicate floor damage beneath the toilet

Modern toilets offer significant water savings, better flushing performance, and comfort features like higher seating, elongated bowls, and soft-close lids. If your water bill is high or your toilet requires frequent plunging, a replacement can pay for itself through water savings and reduced maintenance costs.

When your dishwasher isn't draining properly, leaving standing water at the bottom, several issues could be responsible:

• Clogged filter - The dishwasher's filter basket may be clogged with food particles
• Blocked drain hose - The drain hose may be kinked or clogged
• Clogged air gap - If your sink has an air gap, it might be blocked
• Garbage disposal connection - If recently installed, the knockout plug in the disposal might not have been removed
• Drain pump failure - The pump that forces water out might be malfunctioning
• Clogged sink drain - The problem might be in your sink drain or further down the line

Start troubleshooting by cleaning the filter at the bottom of the dishwasher, which is often the simplest solution. Next, check that the drain hose isn't kinked where it connects to the garbage disposal or sink drain. Also run your garbage disposal to clear any potential blockages, as many dishwashers drain through the disposal. For persistent issues, a professional plumber can diagnose and address more complex problems with the drain pump or internal components.

Regular plumbing maintenance can prevent costly repairs and extend the life of your plumbing system. Here's a recommended preventative maintenance schedule:

Monthly tasks:

• Check for leaks under sinks and around toilets
• Test sink and bathtub drains for slow drainage
• Inspect exposed pipes for signs of corrosion or leaks
• Check water pressure throughout your home
• Run water through rarely used fixtures (guest bathrooms) to prevent trap dry-out

Quarterly tasks:

• Clean showerheads and faucet aerators to remove mineral buildup
• Check toilet flappers and fill valves for proper operation
• Inspect washing machine hoses for bulges or leaks
• Pour a mixture of baking soda and vinegar down drains to help prevent clogs

Annually:

• Have your water heater flushed to remove sediment buildup
• Check the temperature and pressure relief valve on your water heater
• Have your main sewer line inspected, especially if you have old pipes or trees near your lines
• Test your home's water pressure with a gauge (should be between 40-80 PSI)
• Inspect the caulking around bathtubs, showers, and sinks and reseal if necessary

A&G Plumbing offers maintenance plans that include regular professional inspections and service to help prevent major plumbing issues. These plans often pay for themselves by catching problems early before they become expensive emergencies.

While Metro Atlanta doesn't experience extreme cold as frequently as northern regions, temperatures can occasionally drop below freezing. Here's how to prevent frozen pipes:

Before cold weather arrives:

• Insulate exposed pipes in unheated areas like basements, attics, and garages using foam pipe insulation sleeves.
• Seal leaks or gaps around pipes where cold air might enter from outside, using caulk or spray foam insulation.
• Disconnect garden hoses and drain outdoor faucets. Consider installing freeze-proof outdoor spigots if you don't already have them.
• Locate your main water shut-off valve and ensure everyone in your household knows where it is and how to use it in case of emergency.

During freezing temperatures:

• Keep your home heated to at least 55°F, even when you're away.
• Allow faucets connected to vulnerable pipes to drip slightly during extreme cold snaps. Moving water is less likely to freeze.
• Open cabinet doors beneath sinks on exterior walls to allow warm air to circulate around the plumbing.
• Keep garage doors closed if water supply lines run through the garage.

If you plan to be away during winter, additional precautions like shutting off the water main and draining the system may be necessary for extended absences. Our plumbers can help winterize your home properly before cold weather arrives to prevent costly freeze damage.

To prevent clogs and expensive plumbing issues, avoid putting these items down any drain:

Kitchen sink/garbage disposal:

• Cooking grease, oils, and fats - These solidify in pipes, causing major blockages
• Coffee grounds - They don't break down and create a thick, sediment-like blockage
• Eggshells - Their membrane lining can wrap around disposal blades and stick to pipes
• Starchy foods - Pasta, rice, and potatoes expand with water and create a paste-like clog
• Fibrous vegetables - Celery, corn husks, artichokes, and onion skins can tangle disposal blades
• Bones and fruit pits - Too hard for disposals to handle, causing damage to blades
• Non-food items - Plastic, paper, metal, or other non-biodegradable materials

Bathroom drains:

• Hair - The primary cause of bathroom drain clogs; use drain covers to catch hair
• "Flushable" wipes - Despite marketing claims, these don't break down like toilet paper
• Dental floss - Non-biodegradable and can tangle with other debris
• Cotton swabs, cotton balls - Expand when wet and don't break down
• Feminine hygiene products - These expand and don't dissolve in water
• Medications - Can contaminate water supply and harm aquatic life
• Kitty litter - Even "flushable" varieties cause clogs and environmental problems

All drains:

• Paint, solvents, automotive fluids - Toxic to the environment and harmful to pipes
• Chemical drain cleaners - Damage pipes with repeated use and can create hazardous chemical reactions

Proper disposal habits are the most cost-effective form of plumbing maintenance. When in doubt, throw it in the trash instead of washing it down the drain. For existing clogs, contact our professional plumbers for safe, effective removal that won't damage your plumbing system.

A well-maintained plumbing system can last decades longer than a neglected one. Here are key strategies to maximize the lifespan of your plumbing:

• Manage water pressure: High pressure strains pipes and fixtures. Install a pressure regulator if your home's pressure exceeds 80 PSI. The ideal range is 40-70 PSI.
• Address hard water: If your area has hard water (high mineral content), consider installing a water softener. Hard water causes scale buildup that restricts water flow and damages water heaters and fixtures.
• Avoid chemical drain cleaners: These harsh products corrode pipes with repeated use. Instead, use biological enzyme cleaners for maintenance, mechanical cleaning methods (plunger, auger), or professional drain cleaning services.
• Upgrade outdated materials: If your home has older pipe materials like galvanized steel or polybutylene, consider repiping with modern materials like copper or PEX before major problems occur.
• Insulate pipes properly: In attics, crawl spaces, and exterior walls to prevent freezing in winter and condensation in summer.
• Install water hammer arrestors: These devices absorb shock waves created when water flow is suddenly stopped, preventing damage to pipes and joints.
• Schedule professional maintenance: Have your plumbing system professionally inspected every 1-2 years to catch minor issues before they become major problems.
• Know your system: Learn the location of your main water shut-off valve, water meter, clean-outs, and other key components so you can respond quickly in emergencies.
• Choose quality fixtures: When replacing plumbing fixtures, invest in quality products with solid brass or ceramic components rather than cheaper plastic parts that deteriorate quickly.

Our maintenance service plans include regular inspections, water heater flushing, and preventative measures tailored to your home's specific plumbing system. Professional maintenance typically pays for itself by preventing expensive emergency repairs and extending the life of your plumbing infrastructure.

A&G Plumbing & Drain is committed to transparent, fair pricing. We determine our pricing based on several factors:

• The complexity and scope of the job
• Time required to complete the work properly
• Materials and parts needed
• Equipment required
• The expertise level needed for the specific task

We provide detailed, upfront estimates before beginning any work, so you know exactly what to expect. Our pricing is competitive for the Metro Atlanta area, and we never surprise our customers with hidden fees or charges.

A&G Plumbing & Drain offers free estimates for many standard plumbing installations and larger projects.

For service calls and diagnostics, we charge a standard service call fee that covers the cost of sending a professional plumber to your location, diagnosing the issue, and providing a detailed estimate for the necessary repairs. This fee is often applied to the cost of the repair if you choose to proceed with our services.

Emergency service calls or after-hours visits may have different pricing structures. We're always transparent about our fees, so please ask about our current estimate policy when you call.

A&G Plumbing & Drain accepts multiple payment methods for your convenience:

• Cash
• Personal checks
• All major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards

For larger projects, we also offer financing options to help make necessary plumbing work more affordable. Please ask about our current financing options when you schedule your service.

Yes, A&G Plumbing & Drain regularly offers special promotions and discounts, including:

• Seasonal specials on services like water heater maintenance
• New customer discounts
• Senior citizen and military discounts
• Multi-service discounts when you bundle multiple plumbing services
• Referral rewards for customers who recommend our services

We also offer maintenance plans that can provide ongoing savings on routine plumbing services. Our current promotions may vary, so please ask about available discounts when you call to schedule service or check our website for the latest offers.

A plumbing emergency is any situation that poses an immediate risk to your property, health, or safety. Common plumbing emergencies include:

• Burst or severely leaking pipes
• Sewage backups or overflowing toilets that can't be stopped
• No water throughout your entire home
• Major water leaks that can't be stopped by shutting off the fixture's water supply
• Gas leaks from water heaters or gas lines (if you smell gas, evacuate immediately and call your gas company first)
• Frozen pipes that are at risk of bursting
• Water heater leaks, especially if near electrical equipment

If you're experiencing any of these situations, call us immediately at (770) 627-4421 for emergency service.

Yes, A&G Plumbing & Drain offers emergency plumbing services throughout the Metro Atlanta area. We understand that plumbing emergencies can happen at inconvenient times, which is why we have emergency service available when you need it most.

Our emergency response team is ready to handle urgent situations like burst pipes, major leaks, sewage backups, and other plumbing crises that require immediate attention. We strive to respond to emergency calls as quickly as possible to minimize water damage and disruption to your home or business.

For emergency service, call our main number at (770) 627-4421.

While waiting for our emergency plumber to arrive, here are some important steps to take:

1. Shut off the water source:
   • For fixture-specific issues like a toilet or sink, use the shut-off valve located near that fixture.
   • For major leaks or when you can't locate the source, shut off your home's main water valve (usually located near your water meter, in the basement, or where the main line enters your home).
2. Turn off the water heater: If the emergency involves your water supply, turn off your water heater to prevent damage.
3. Minimize water damage: Use buckets, towels, or mops to collect water and prevent it from spreading. Move valuable items away from water.
4. Avoid using plumbing fixtures: Don't flush toilets, run water, or use appliances connected to plumbing until the issue is resolved.
5. Take photos: If there's significant damage, take photos for insurance purposes.
6. Ventilate the area: If sewage is involved, open windows for ventilation and avoid contact due to health hazards.

Remember, safety comes first. Don't attempt complex repairs yourself, especially if they involve electricity near water or gas lines.

Yes, A&G Plumbing & Drain does apply an additional charge for emergency services provided outside of our regular business hours (evenings, weekends, and holidays). This emergency service fee reflects the priority response and the cost of maintaining our emergency service available.

The exact emergency service rate depends on several factors, including:

• The time of day/night
• Whether it's a weekend or holiday
• The urgency and nature of the emergency
• Your location within our service area

We're always transparent about our emergency rates before dispatching a plumber. When you call with an emergency, our dispatcher will explain the applicable fees so you can make an informed decision.

Preventing drain clogs is much easier and less expensive than dealing with them after they occur. Here are our top recommendations:

For Kitchen Drains:

• Use drain strainers to catch food particles and debris
• Never pour grease, oil, or fat down the drain (collect and dispose of in the trash)
• Avoid putting coffee grounds, eggshells, pasta, rice, and fibrous vegetables down the disposal
• Run cold water before, during, and after using your garbage disposal
• Periodically flush drains with hot water to prevent grease buildup

For Bathroom Drains:

• Install hair catchers in shower and tub drains
• Regularly remove and clean drain stoppers to remove hair and soap scum
• Never flush "flushable" wipes, feminine hygiene products, paper towels, or cotton balls
• Use liquid toilet paper instead of thicker, quilted varieties if clogs are frequent

General Maintenance:

• Monthly, pour a pot of boiling water down drains to help dissolve buildup
• Use a mixture of baking soda and vinegar followed by hot water for natural cleaning
• Schedule annual professional drain cleaning as preventative maintenance

Proper water heater maintenance can extend its lifespan and improve efficiency. Here are key maintenance tasks:

For Traditional Tank Water Heaters:

• Annual flushing: Drain and flush your water heater annually to remove sediment buildup that reduces efficiency and shortens lifespan
• Check the pressure relief valve: Test the temperature and pressure relief valve yearly to ensure it's functioning properly
• Inspect the anode rod: Have the sacrificial anode rod checked every 2-3 years and replaced if significantly corroded
• Check for leaks: Regularly inspect connections, the tank, and surrounding area for any signs of moisture or leaking
• Maintain clearance: Keep the area around your water heater clear of items that could be fire hazards

For Tankless Water Heaters:

• Descaling: Flush with a vinegar solution annually to remove mineral buildup (more frequently in areas with hard water)
• Clean the air intake filter: Check and clean the filter every 1-2 months
• Inspect venting: Ensure venting remains unobstructed and in good condition

A&G Plumbing offers professional water heater maintenance services where we can perform these tasks properly and safely. Regular maintenance not only extends the life of your unit but also maintains its energy efficiency and performance.

We recommend having a comprehensive plumbing inspection at least once every two years for most homes. However, certain factors might necessitate more frequent inspections:

• Older homes (25+ years): Annual inspections are advisable as older plumbing systems are more prone to issues
• Homes with mature trees: Annual sewer line inspections if you have large trees near your sewer lines, as roots can cause damage
• Homes with a history of plumbing issues: More frequent inspections if you've experienced recurring problems
• Before purchasing a home: Always get a thorough plumbing inspection as part of your home buying process
• After major renovations: Have your plumbing checked if recent construction work occurred near water or sewer lines

A professional plumbing inspection typically includes checking:

• Water pressure and flow throughout the home
• Visible pipes for leaks, corrosion, or damage
• Drains and fixtures for proper operation
• Water heater condition and function
• Toilet mechanics and seal integrity
• Sump pump operation (if applicable)

Regular inspections help catch small issues before they become major problems, potentially saving you significant repair costs and preventing water damage to your home.

Yes, A&G Plumbing & Drain offers comprehensive plumbing maintenance plans designed to help homeowners maintain their plumbing systems in optimal condition while saving money. Our maintenance plans typically include:

• Annual comprehensive plumbing system inspection
• Water heater maintenance (flushing, anode rod check, safety inspection)
• Priority scheduling for service calls
• Discounted rates on repairs and services
• No emergency service fees or after-hours charges
• Documentation of all inspections and services performed

Our maintenance plans can be customized to your specific home's needs, taking into account factors like the age of your plumbing, household size, and specific components like water treatment systems or sump pumps.

Investing in a maintenance plan is an excellent way to prevent costly emergencies and extend the life of your plumbing system. Please contact us at (770) 627-4421 for current maintenance plan options and pricing.

Winter temperatures in Metro Atlanta can sometimes drop below freezing, putting your plumbing at risk. Follow these steps to protect your pipes:

1. Insulate exposed pipes - Focus on pipes in unheated areas like crawl spaces, attics, garages, and exterior walls. Use foam pipe insulation sleeves, which are inexpensive and easy to install
2. Seal air leaks - Use caulk or insulation to seal gaps around pipes where they enter your home to prevent cold air infiltration
3. Disconnect garden hoses - Remove, drain and store garden hoses. Close interior shut-off valves to outdoor faucets, then open the outdoor faucet to drain remaining water
4. Maintain heating - Keep your home heated to at least 55°F, even when away. For extended absences, consider shutting off the main water supply
5. Allow faucets to drip - During extreme cold, allow faucets to drip slightly to relieve pressure and prevent freezing
6. Open cabinet doors - During cold snaps, open kitchen and bathroom cabinet doors to allow warm air to circulate around pipes
7. Know your main shut-off valve location - In case a pipe does freeze and burst, everyone in your household should know where the main water shut-off valve is located and how to use it

If you're concerned about your home's vulnerability to freezing pipes or have experienced issues in previous winters, our plumbers can perform a winter readiness inspection to identify and address potential problem areas before temperatures drop.

We recommend a structured approach to leak detection in your home:

• Monthly checks - Once a month, take a few minutes to:
  • Visually inspect exposed pipes under sinks and in basements
  • Check water heater connections and the area around its base
  • Look for water stains or discoloration on walls and ceilings
  • Inspect the bases of toilets for any moisture or discoloration
• Quarterly water meter test - Every three months:
  • Turn off all water-using appliances and fixtures
  • Record your water meter reading
  • Don't use any water for 2 hours
  • Check the meter again - if it has changed, you may have a leak
• Annual professional inspection - Have a plumber check:
  • Areas prone to hidden leaks
  • Water pressure throughout your home
  • All shut-off valves for proper operation
  • Appliance connections and hoses for wear

Additionally, monitor your water bills for unexplained increases, which often indicate hidden leaks. For older homes (25+ years) or properties with a history of plumbing issues, more frequent professional inspections are recommended. Remember that even a small leak can waste thousands of gallons of water annually and potentially cause significant structural damage over time.

To prevent clogs, damage to your plumbing system, and environmental issues, only human waste and toilet paper should be flushed. Never flush these items, even if they're labeled "flushable":

• Wipes of any kind - Including "flushable" wipes, baby wipes, makeup wipes, and cleaning wipes
• Paper products - Paper towels, facial tissues, napkins (they don't break down like toilet paper)
• Feminine hygiene products - Tampons, pads, liners, and their wrappers or applicators
• Cotton products - Cotton balls, swabs (Q-tips), and cotton pads
• Medications - Pills, liquids, or patches (they can contaminate water supplies)
• Personal care items - Dental floss, hair, bandages, contact lenses
• Fats, oils, and grease - These solidify in pipes and cause severe blockages
• Cat litter - Even the "flushable" varieties can cause serious clogs
• Food waste - This belongs in the trash or compost, not the toilet
• Small objects - Toys, razor blades, cigarette butts

So-called "flushable" wipes are particularly problematic, as they don't break down quickly enough in water and are a leading cause of toilet clogs and sewer line blockages. If you're experiencing recurring toilet clogs despite proper usage, it might indicate a deeper problem in your drain line that requires professional attention.

Low water pressure can be frustrating when showering, washing dishes, or doing laundry. Here are effective ways to improve your home's water pressure:

1. Check shut-off valves - Ensure the main water valve and fixture shut-off valves are fully open
2. Clean aerators and showerheads - Remove and soak in vinegar to dissolve mineral deposits that restrict flow
3. Install a water pressure booster - These systems actively increase water pressure throughout your home
4. Replace corroded pipes - Old galvanized pipes often develop internal corrosion that restricts water flow
5. Adjust pressure regulator - If your home has a pressure regulator, it may need adjustment (should only be done by a professional)
6. Install a pressure tank - In well systems, a properly sized pressure tank helps maintain consistent pressure
7. Address water leaks - Hidden leaks can significantly reduce pressure; professional leak detection can identify these issues

Before making any changes, it's important to have your current water pressure measured with a pressure gauge. The ideal residential water pressure ranges from 45-55 psi. Pressure that's too high (above 80 psi) can damage plumbing fixtures and appliances, while pressure below 40 psi typically feels inadequate for normal use.

Our plumbers can diagnose the specific cause of your low water pressure and recommend the most cost-effective solution based on your home's unique plumbing configuration and your household needs.